logo menu
Customer Service
circle circle

Customer Service

Industry professionals have curated this set to track KPIs related to customer service, such as feedback, the proportion of satisfied customers and warranty claims, as well as much more. Industry experts developed this base set of KPIs to help you optimize your own performance tracking strategy.

Your trial begins here with below KPI’s.

No credit card or contract required. Cancel anytime.

Complaint Percentage

The percentage of complaints received relative to overall sales

Complaint resolution time

The time taken to rectify a customer complaint

Customer Complaints: Verbal

The number of verbal customer complaints

Customer Complaints: Written

The number of written customer complaints

Overdue Service Requests

The percentage service requests or queries which are overdue

Positive feedback

The total count of positive comments and feedback calls

Satisfaction Surveys

The number of satisfaction surveys handed out

Satisfied Customers

The percentage of satisfied customers this period

Service Desk Costs

The operating costs of the service desk

Warranty Claims

The number of warranty claims over a period