Industry professionals have curated this set to track KPIs related to customer service, such as feedback, the proportion of satisfied customers and warranty claims, as well as much more. Industry experts developed this base set of KPIs to help you optimize your own performance tracking strategy.
No credit card or contract required. Cancel anytime.
The percentage of complaints received relative to overall sales
The time taken to rectify a customer complaint
The number of verbal customer complaints
The number of written customer complaints
The percentage service requests or queries which are overdue
The total count of positive comments and feedback calls
The number of satisfaction surveys handed out
The percentage of satisfied customers this period
The operating costs of the service desk
The number of warranty claims over a period