This set of KPIs is designed to assist in the performance monitoring of libraries and other public educational facilities. Some of the KPIs included in this set are Library and Information expenditure, as well as Items loaned per visitor. This set of KPIs was curated to offer a convenient selection of library KPIs, providing a methodical approach to library performance management.
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Cost per search
Average customer satisfaction
The number of completed satisfaction surveys
The total number of EBooks available
Expenditure on electronic resources, i.e. e-journals, databases
The total number of digital downloads
Electronic expenditure % of total expenditure
Info expenditure % of total expenditure
Expenditure on books, journals etc.
The total number of items loaned
Average number of items loaned per visitor
Total library expenditure
Average spend per unique visitor
The number of searches for information
Occupancy % of the premises
Staffing costs
The total number of visitors
The number of unique visitors
Percentage of viewings to tenancies
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