KPI templates
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This set of KPIs is designed to assist in the performance monitoring of libraries and other public educational facilities. Some of the KPIs included in this set are Library and Information expenditure, as well as Items loaned per visitor. This set of KPIs was curated to offer a convenient selection of library KPIs, providing a methodical approach to library performance management.

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Cost Per Search

Cost per search

Customer Satisfaction average

Average customer satisfaction

Customer satisfaction completions

The number of completed satisfaction surveys


The total number of EBooks available

Electronic Expenditure

Expenditure on electronic resources, i.e. e-journals, databases

Electronic Journal Downloads

The total number of digital downloads

Electronic resources expenditure %

Electronic expenditure % of total expenditure

Info Expenditure %

Info expenditure % of total expenditure

Information Expenditure

Expenditure on books, journals etc

Items Loaned

The total number of items loaned

Items loaned per visitor

Average number of items loaned per visitor

Library Expenditure

Total library expenditure

Library expenditure per Visitor

Average spend per unique visitor

Number of Searches

The number of searches for information


Occupancy % of the premises

Staffing Expenditure

Staffing costs

Total Visitors

The total number of visitors

Unique Visitors

The number of unique visitors

Viewings to let ratio

Percentage of viewings to tenancies